4 Ways to Fix Sound Quality Issues With Skype

If you’re facing difficulties in hearing the voice on a business call while using the Skype, it’s necessary to fix the problem as soon as possible so that you have no need to postpone the call. In such circumstances, you can check the Skype and hardware settings that will often resolve the issue. If you want to go further that to troubleshoot your system, it’s the best option to disconnect the call, and then recall the person once the problem is resolved because troubleshooting audio playback on Windows can take a few minutes. Also, check the troubleshooting instructions given below, which is retrieved via the Skype customer support number, to fix issues if you are unable to hear the voice on the Skype call.

Checking Hardware 

1. Make sure that your headset or speakers are connected accurately to the system. If you have a Bluetooth headset or wireless speakers, check the batteries are charged. Ensure the mute button hasn’t been enabled accidentally. These may look obvious but are often the source of sound issues.
2. Click on the ‘Tools’ menu, and choose the ‘Options,’ followed by the ‘Audio Settings.’ Make sure you have selected the correct headsets or speakers by clicking on the ‘Speakers’ drop-down menu. Pull the ‘Volume’ slider to the right side to enhance the capacity. 

Testing Skype 

1. Click on the ‘Skype Test Call’ button or ‘Echo/Sound Test Service’ in the Contact list of Skype, and then click ‘Call’ button. If the instructions voice is clear, then the sound issue on the call is not on your side.
2. Ask the person on the call another team to make sure the sound and microphone settings are correct if you can hear the instructions of Test Call on the Skype. If he/she can’t hear you, enter a message in the text box at the screen bottom side. 

Troubleshooting Windows Audio

1. Scroll the cursor to the screen’s lower left corner and choose the ‘Control Panel’ option from the pop-up menu.
2. Click on the ‘Find/Fix problems’ option under the System and Security section, and then choose the ‘Troubleshoot Audio Playback’ option via the Sound/Hardware section. Click the ‘Next’ button. 
3. Choose the headphone or speaker you listed in Skype and then click the ‘Next’ button. Wait for Windows to recognize the issue. Follow the on-screen instructions once prompted. Click on the ‘Close’ button.

Contacting Skype Support

If you find difficulties locating the test call option in your contact list, enter the ‘echo’ word in the search box. If all else disappoints, and you’re not able to locate and change the sound settings on your Windows 8 system, you can call at the Skype customer service phone number and get the assistance of experts to fix all sorts of audio issues in no time

Source: http://bit.ly/2hqj4ZL